Events / Reviews

Reviews of important trade shows and conventions which are of regional and international significance in the retail industry

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At the GDSS event, Selfridges was voted ‘Best Department Store in the World’ for the third consecutive time.

Global Department Store Summit

The 4th Global Department Store Summit (GDSS) staged last month in Singapore was hailed a success. Held in Asia for the first time, the conference was attended by 356 retail executives and stakeholders from 46 countries, including leaders from 56 department stores. During the two-day event, top retail industry figures shared their views and strategies on ‘Capturing the Retail Revolution’.

Revealing insights were given by 18 expert retailers and panellists on burning industry issues including ways to embrace the opportunities provided by changing customer behaviours, new advances in digital media, omnichannel, big data and customer analysis.

Chris Leung, executive director at DBS Bank (Hong Kong), opened the conference by outlining recent consumption behaviour trends in China and explained why his outlook for China remained highly positive.

In the first session focusing on Investing into Retailing, speakers Foo Tiang Sooi, CEO of TANGS (Singapore), David Spooner, vice-president of sales & marketing of Banyan Tree Hotels & Resorts (Singapore), John Cheh, vice chairman & CEO of Esquel Group (Hong Kong) and Philippe Schaus, Chairman & CEO of DFS Group (Hong Kong) shared their companies’ strategies on responding to shifts in consumer behaviour and expectations.

In other insightful sessions, retail leaders shared candidly on topics ranging from leadership in a digital era, to adopting new technologies and how to adapt to the multi-lifestyle customer.

At the GDSS event, Selfridges was voted ‘Best Department Store in the World’ for the third consecutive time. The prestigious biennial award recognises performance and innovation. Stores are judged on their profile, successful developments, innovations for products, stores and services, in-store experience, customer service and financial performance in 2013 and 2012. The runners-up were Macy’s (USA) and Breuninger (Germany).

The Global Department Store Summit was staged by IGDS which will organise its next international event, the World Department Store Forum (WDSF), on 23-24 April 2015 in Rome.