2004 Nov Issue
Cover Story
Five win 'Best of the Best' awards from among 500 top retailers in Asia-Pacific
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Cover Story
Five win ‘Best of the Best’
awards from among 500
top retailers in Asia-Pacific

ON 28 October 2004 top-performing retail organisations across the region were feted at the inaugural Retail Asia-Pacific Top 500 Awards held in Singapore.

Emerging as ‘Asia-Pacific – Best ofthe Best’ retailers were: Coles Myer Ltd, Australia; RPG/Dairy Farm, India; Ito-Yokado Co Ltd, Japan; Dairy Farm International Holding Ltd, Singapore; and President Chain Store, Taiwan.

Trophies and certificates were presented to winners who came from all over the Asia-Pacific
region for the ceremony.

Awards were also presented to the top three retailers in each of the 14 markets in the region: Australia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Zealand, the Philippines, Singapore, Thailand, Taiwan and Vietnam.

There were 42 winners for this country category and they were selected from the first-ever Retail Asia-Pacific Top 500 ranking with research conducted by Euromonitor International and published in the April 2004 issue of RETAIL ASIA.

The regional awards, ‘Asia-Pacific – Best of the Best’ is in recognition of the most illustrious and the most superlative retail organisations of the Top 500. The No.1 retail companies in the 14 economies were shortlisted and interviewed by Euromonitor International.

The interview format contains a set of qualitative and quantitative criteria which include value proposition & CRM (excellence in customer service, merchandising offerings, store operations and marketing communications); management and operations infrastructure and process (technology, human resources and corporate culture); and record of operations.

A panel of three independent judges then reviewed the responses. The panel comprised Freddy Soon, senior vice-president, business and corporate development, Hyflux Ltd; Dr Lynda Wee, adjunct professor of retailing, Cox Business School, Southern Methodist University, USA, and regional retail consultant and specialist consultant, Republic Polytechnic, Singapore; and Tan Keng Suan, managing director and principal consultant, Solven Management Consultants.

Retail Asia Publishing’s executive chairman, Steven Goh, said: “The scores for this year’s list of finalists are so close that we decided that instead of picking three overall winners — Gold, Silver and Bronze — out of the 14 as originally planned, we decided to award the title of ‘Asia Pacific – Best of the Best’ for the five most deserving finalists.”

Apart from these regional and country winners, the Top 10 retail companies in seven retail formats — Convenience Stores, Department Stores, Health & Beauty Specialists, Hypermarkets, Speciality - Hard Lines, Supermarkets and Other Retailers — also received special certificates.

The Retail Asia-Pacific Top 500 Awards is presented by Retail Asia Publishing (organiser),
Euromonitor International (official market information provider) and KPMG (principal programme partner), and sponsored by Visa International (principal sponsor), Epson Singapore (co-sponsor) and Kingsmen Creatives Ltd (co-sponsor).

The Retail Asia-Pacific Top 500 Awards is the first regional awards for the retail industry. The second Retail Asia-Pacific Top 500 Awards will be held simultaneously with the 12th Asian
Retailers Conference & Exhibition (ARCE) in September 2005 in Beijing, China.


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