Magazines Archives - 2007 May

US consumers give e-commerce a thumbs-up
Story 13

CONSUMERS in the US are satisfied with the products and services of e-commerce sites, with customer satisfaction reaching nearly an all-time high, according to the American Customer Satisfaction Index (ACSI).

The 4th Quarter 2006 American Customer Satisfaction Index (ACSI) E-Commerce Report showed that customer satisfaction with the e-commerce sector rose to a score of 80 on a 100-point scale. E-commerce includes online retail, auction, brokerage and travel companies.

Retailer Barnes & Noble, with a strong score of 88, leads the entire e-commerce category, beating for the second year in a row.

Released in February by the University of Michigan and ForeSee Results, the ACSI is a national survey that is carried out on a quarterly basis, based on feedback from consumers who rank their experience with over 200 online companies.

Charles Schwab and E*TRADE both registered significant increases in customer satisfaction in 2006, thus helping to drive higher customer satisfaction with the online brokerage industry as a whole.

Online travel sites, meanwhile, struggle to differentiate themselves, a challenge that is complicated by the increasing competition they face on several fronts.


2007 May Stories:

Pushing for contactless payment among Singapore retailers

CRC’s Zen Department Store set to become must-visit shopping destination

VF Corporation acquires The North Face

H&M debuts in China with Shanghai store

Tesco Malaysia in RM650-million expansion

Olympics spurring retail expansion in Beijing

Chinese consumer market set to be world’s second

Bharti, Wal-Mart to seal JV deal

Singapore’s GEMS service programme returns

Visa EMV chip cards achieve new milestone in the Asia-Pacific

Coles Group to spend A$133m on IT

Carrefour deploying PSC’s POS scanners in its stores

Australians still hampered by payment systems despite rise in online shopping

US consumers give e-commerce a thumbs-up

Order bento meals online

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