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Magazines Archives - 2009 April

ADT’s all-time priority: Creating positive customer experience
Story 3 - Special Feature

Never has the security issue been of greater concern to retailers than in the current economic downturn, with sales already heading Nsouth. These are also challenging times for retail-security companies to come out with solutions to help businesses stem unwarranted shrinkages.

Gary Chan, the newly-appointed vice-president of retail security, Asia- Pacific, at ADT Security, a Tyco International company, remains undaunted. This despite his appointment only last December, and just at the onset of a global recession too.

“There’s a lot more to do in a recession in terms of how to improve the business. And I believe that if you can prove yourself in challenging times, things will be a lot easier when the economy picks up,” says Chan.

With about 20 years’ experience under his belt, this retail-security veteran says the industry has come a long way since the company Sensormatic, which was acquired by Tyco several years ago, set up its Asia-Pacific headquarters in Singapore.

“Back then, Sensormatic was predominantly offering EAS (electronicarticle surveillance) solutions to the retailer. But at that time, very little was known about EAS in this part of the world, compared with Europe and the US.”

Even when faced with the arduous task of educating a then-budding retail industry, Chan and his team were far from discouraged. Attributing their success to “years of listening to customers”, he says: “Customer service is one of the key values in our organisation, and we continue to provide for the customer by listening to them and coming up with the latest solutions to meet their needs.”


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2009 April Stories:

What’s up, what’s down with US consumers - It does matter and matters big to Asian consumer markets

Hewlett-Packard Affordable, dedicated, branded

ADT’s all-time priority: Creating positive customer experience

2008: A bright start but an inglorious end for the retail industry

EIU study pins shift in ranking for cost of living on currency swing

Retail rent in S’pore to fall further

NYK to seek LCL and NVOCC business opportunities with new Singapore facility

Compact-Impact selects Webgistix to fulfil orders

F&N loses rights to bottle and distribute Coca-Cola products in Malaysia

Microsoft unveils Windows Embedded POSReady 2009

BULTHAUP Refurbished showroom opens in Singapore

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